Privacy Policy

Home Privacy Policy

At the AUTHENTIC HANOI TRAVEL, You may be asked, at various times, to provide personal information about such as:

  • Contact information, e.g. name, telephone numbers, e-mail addresses, postal addresses, etc;

  • Other personal details: date of birth; nationality,

  • Children Information: name, birth date and age;

  • Credit card details (only in transactional related system)

  • Your dates of arrival and departure/visit from our hotels;

  • Your preferences and interests, e.g. smoking or non-smoking room, preferred location of Your room (low floor, high floor, etc.), type of bed

  • Any questions/comments You may have during or after Your stay in one of our hotels.

Generally, we do not knowingly collect sensitive information such as racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health or sex life details. We just use your personal information for the following purposes:

  1. To manage Your reservation and booking

  2. To improve our services, including:

    • To conduct surveys and analyze guests’ questionnaires and comments and activity patterns

    • To manage guests’ complaints.

  3. To comply with local regulations (e.g. retention of business or accounting documents).

Cancellation Policy

 For one Day Tours.

All cancellations must be received in writing, sent to us via fax or email. You do not have to pay any cancellation fee if you cancel your reservation more than 45-days before the check-in date. All the balance after cancellation fee, we will extend to other days only.

- 30-45 days before arrival: 10% charge. 

- 15-29 days before arrival: 30% charge.

- 7-14 days before arrival: 50% charge. 

- 7 days before arrival: 80% charge.

- Within 7 days before arrival: 100% charge.

Halong Cruise Booking Cancellation:
All the bookings are non-refundable or cancellation.
If the cruises are not operated because of the weather, the pandemic or government laws. You are allowed:
- Receive 100% money within 90 days from departure date.
- Amend the departure date.
- From 15 - 30 days: Free
- From 7-14 days: 20% charge
- From 3-6 days: 30 % charge

Support Online

  • +84945001987 & +84905555369